Privacy Policy

Who we are

This policy covers Lancaster Auto & Tire Co. ("we", "us"), 500 W Lancaster Rd, Orlando, FL 32809, and this website. It explains what information we collect, how we use it and the choices you have.

Information we collect

When you use this website. The site has no contact forms, logins or advertising trackers, and we don't set cookies. Like any website, the service that hosts it and the Google Fonts service it uses may receive basic technical details such as your IP address and browser type in order to deliver the page.

When you do business with us. When you call, book an appointment or bring in a vehicle, we may collect:

• Your name, phone number, email address and mailing address
• Vehicle details such as year, make, model, VIN, license plate and mileage
• Repair requests, inspection results, estimates, invoices and service history
• Payment information needed to complete your purchase
• Membership details you give us for a discount, such as a AAA card

How we use your information

• To diagnose, repair and maintain your vehicle and order the right parts
• To contact you about estimates, approvals and when your car is ready
• To process payments and apply discounts you qualify for
• To keep service records and honor parts and labor warranties
• To send service reminders, such as when your next oil change or inspection is due
• To ask about your experience and invite you to leave a review
• To send news, specials and promotions
• To meet legal, tax and accounting obligations

Emails and text messages

We may contact you by email, and sometimes by phone call or text message, using the contact details you give us. These messages include service reminders, requests to review our shop, and marketing about our services and specials. We send marketing texts only with your consent where the law requires it. Message and data rates may apply.

You can opt out at any time. Click "unsubscribe" in any marketing email, reply STOP to any text message, or call us at (407) 855-5254. Opting out of marketing won't stop messages about service you've requested, such as estimates or letting you know your car is ready.

How we share it

We don't sell or rent your personal information. We share it only when needed to serve you or when the law requires it, for example with:

• Parts suppliers and networks we work with, such as NAPA, for parts, warranty or program claims
• Payment processors that handle card transactions
• AAA, when you use a member benefit
• Software providers that help us run the shop, such as scheduling, invoicing, email, text messaging and review tools
• Government agencies, courts or law enforcement when required by law
• Other third parties as we reasonably deem necessary to conduct our business

We share only what each party needs for its role.

Links to other sites

This website links to Google Maps, Google reviews, our AAA listing and our job board. Those sites have their own privacy policies, and we aren't responsible for how they handle your information.

How we protect it

We keep customer records in the shop's systems with access limited to staff who need it, and we keep them only as long as we need them for service history, warranties and legal requirements. No system is perfectly secure, but we take reasonable steps to protect your information.

Your choices

• Ask to see or correct the information we have about you
• Opt out of marketing emails, texts, review requests and service reminders
• Ask us to delete your information, unless we need to keep it for warranty, legal or tax reasons

Children's privacy

This website isn't directed to children under 13, and we don't knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

Contact us